Terms & Policies

Welcome to KNET NETWORK SOLUTIONS LIMITED. By using our services, you agree to comply with and be bound by the following terms and conditions.

1. Service Provision

KNET agrees to provide internet services as selected in your service request. We aim for 99.9% uptime but do not guarantee uninterrupted service due to maintenance or external network factors.

2. Installation and Equipment

Standard installation fees apply unless otherwise stated. Any equipment provided by KNET (routers, receivers, etc.) remains the property of KNET unless explicitly purchased by the customer.

3. Payments and Billing

Services are strictly prepaid. Payment must be made at the beginning of each billing cycle. Failure to pay will result in automatic service suspension.

4. Limitation of Liability

KNET shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services.

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Information Collection

We collect information such as your name, phone number, email address, and physical location for service delivery and billing purposes.

Data Usage

We do not share your personal data with third parties except as required by law or to facilitate payments (e.g., M-Pesa processing).

Data Security

We implement industry-standard security measures to protect your information from unauthorized access.

This policy outlines the prohibited uses of KNET internet services to ensure a safe and reliable experience for all users.

Prohibited Activities

• Illegal content distribution or access.
• Sending of bulk unsolicited emails (Spam).
• Attempting to breach network security or hacking.
• Reselling bandwidth without explicit written consent from KNET.
• Activities that interfere with the service of other customers.

Enforcement

KNET reserves the right to terminate service for any user found in violation of these policies without notice.